1. Introduction
At OnliDesk ("we," "our," or "us"), we respect your privacy and are committed to handling your personal and business information transparently and responsibly. This Privacy Policy describes how we collect, use, store, and safeguard information when you visit our website, request a website preview, submit inquiries, or utilize our web design and development services.
2. Information We Collect
We only collect information that is reasonably necessary to fulfill your requests and provide high-quality web design services. This may include:
- Contact & Business Details: Name, business name, industry, email address, phone number, physical address, and existing website URL submitted through our preview request forms, contact forms, or direct communications.
- Project Content & Assets: Logos, photos, business descriptions, service lists, brand color preferences, and project specifications provided to build your website preview.
- Transaction Information: When purchasing our $267 Professional Business Website package or related services, payment transactions are handled through secure third-party payment providers. We do not store raw credit card numbers on our servers.
- Technical & Usage Data: General technical information such as IP address, browser type, device characteristics, operating system, and interaction timestamps to ensure security, prevent abuse, and optimize platform performance.
3. How We Use Your Information
We use the information we collect for specific, legitimate business purposes:
- To construct, customize, and host your working website preview prior to payment.
- To respond to your questions, service requests, and project inquiries.
- To communicate project milestones, updates, and delivery information.
- To finalize, configure domain routing, and launch websites upon purchase.
- To process transactions and issue receipts or service confirmations.
- To maintain site security, detect spam or fraud, and improve our services.
Zero Selling of Personal Data: OnliDesk does not sell, rent, or trade your personal or business contact details to third-party data brokers or marketing lists.
4. Data Sharing & Disclosure
We only disclose information in limited circumstances:
- Service Providers: Trusted third-party infrastructure partners (such as secure cloud hosting providers, transactional email services, and payment processors) who assist in operating our service under confidentiality obligations.
- Legal Compliance: When required by applicable law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of OnliDesk, our clients, or the public.
5. Data Security & Retention
We implement appropriate technical and administrative safeguards to protect your personal and project information against unauthorized access, loss, misuse, or alteration. We retain project information and submitted materials for as long as necessary to fulfill the purposes described in this policy, manage ongoing client support, or satisfy legal and accounting obligations.
6. Your Choices & Rights
You have the right to request access to, correction of, or deletion of personal information you have provided to us. If you wish to withdraw a preview request or update your contact information, you may contact us at any time at contact@onlidesk.com.
7. Updates to This Policy
We may periodically update this Privacy Policy to reflect changes in our operational practices or legal requirements. The updated date at the top of this page will indicate when revisions took effect.
8. Contact Information
If you have questions or concerns regarding this Privacy Policy, please contact OnliDesk at:
Email: privacy@onlidesk.com
Website: onlidesk.com